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CUSTOMERJOURNEYS &PRODUCTRESEARCH

We take a flexible, cross-discipline research approach that delivers actionable insights. Understanding your strategic goals and business priorities is key to our ability to design customised research and deliver the data-driven insights that will make your brands, products, and services stand out from the competition. 

QUALITATIVE

Focus Groups
Wide field of usage, deep dive within target groups

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In Depth Interviews

Wide field of usage, deep-dive with specific target groups, insights about needs/barriers/benefits

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UX 
Focus on apps/websites, (re) launches of products/services, understanding needs/barriers/benefits

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Diary/Community
Consumer behavior, insights about usage/behaviout ; anytime in-cycle possible

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Co-Creation

Creating ideas for products/services, combinable, earliest stage in-cycle

NEURO

Eye Tracking
Focus on media topics, insights about areas of interest and targeted emotions 

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Facial Coding
Focus on media topics, insights about areas of interest and targeted emotions 

BRAND EFFICIENCY

WebImpact

Impact of ad campaign on a brand 
 

BrandLift

Insights about knowledge of a brand, results for advertising
 

Ad Efficiency Measurement (Tracking)

Customer Attitudes, top of mind, opinions, brand/services - related information

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Customer Journey

Understanding customer behaviour; product-related information; benefits / barriers of products/services.

QUANTITATIVE

Online Questionnaires

Delivered in our proprietary 25-country community operating at the strictest quality standards

ADVANCED QUANTITATIVE

Segmentation
Targetting groups of interest, understanding clients

 

KANO
Consumer Satisfaction, focus on products/Services, happiness about product, change of happiness

 

Regression (Relations)
Focus on product / Services/ Media, understanding relations between different attributes

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Westendorp (Pricing)

Focus on product/services, launch period, re-evaluation, finding the "sweet spot" in pricing

AUDIENCE TOOLS

Campaign Control

Our dashboard is the ultimate control center for monitoring and optimizing an online advertising campaign. It allows us to verify if a campaign has reached the correct audience and also helps to improve the effectiveness of digital ads for branding campaigns by integrating real-time branding KPI

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Digital Ratings 

We measures app- and website usage with a Single Source approach, both in total and for each device type. The audience profile can be filtered across more than 100 attributes such as demographic characteristics, interests, product- and service use by default, as well as custom segments.

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